After-sales service

The company always believes that what we provide to users is not only the product itself, but also the technical service is an important part of the product. Therefore, no matter in the design and selection, on-site installation and debugging, and future use of users, our company will provide technical services in a timely manner, and train operators for users free of charge, so that users have no worries. The company's efforts in technical service work in recent years have also been recognized by users. For details, please refer to the operation report issued by users.

According to the list of products sold, the company establishes an after-sales service tracking network. Within one month after each batch of products is sent to the user unit, the service personnel of our factory will contact the user (the service personnel will contact the site or telephone) to consult the customer's opinions and service requirements in a timely manner. When receiving customer service requirements, technicians should keep abreast of the product situation and make solutions within 24 hours. To provide customers with on-site installation guidance, commissioning, and technical advice and other services.

In the process of on-site service, if the technical personnel find that the fault cannot be eliminated within 48 hours, our company can immediately replace the new machine for the user to ensure the use or production operation of the user, and strive to achieve the goal of 99.999% user service satisfaction rate.

During the warranty period, our company will provide users with free technical services. If the quality of the equipment cannot guarantee the normal operation, our company will unconditionally repair or replace the faulty equipment. For failures that exceed the warranty period, our company will be responsible for the lifetime warranty, which can guarantee the quality of service and the timeliness of time, and only charge material fees.

In order to better serve users and listen to users' complaints, opinions and suggestions, our company has set up a special service hotline: 0086-22-23785533-8028